> ## Documentation Index
> Fetch the complete documentation index at: https://docs.minoa.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Recording

> Connect your call recorder so Minoa can turn what your buyer said into value messaging.

Your buyer tells you where the value is on every call. Connect your call recorder and Minoa pulls those transcripts in, so a business case starts from what the customer actually said instead of your best guess.

<CardGroup cols={3}>
  <Card title="Gong" icon="https://storage.googleapis.com/minoa-docs.firebasestorage.app/images%2Flogos%2Fgong.png" href="/pages/integrations/call-recording/gong">
    OAuth. Connect and authorize, no API key.
  </Card>

  <Card title="Chorus" icon="https://storage.googleapis.com/minoa-docs.firebasestorage.app/images%2Flogos%2Fchorus.png" href="/pages/integrations/call-recording/chorus">
    Connect with an API key from Chorus.
  </Card>

  <Card title="Clari Copilot" icon="https://storage.googleapis.com/minoa-docs.firebasestorage.app/images%2Flogos%2Fclari.png" href="/pages/integrations/call-recording/clari">
    Connect with an API key and password.
  </Card>

  <Card title="Zoom" icon="https://storage.googleapis.com/minoa-docs.firebasestorage.app/images%2Flogos%2Fzoom.png" href="/pages/integrations/call-recording/zoom">
    OAuth. Connect and authorize, no API key.
  </Card>

  <Card title="Momentum" icon="https://storage.googleapis.com/minoa-docs.firebasestorage.app/images%2Flogos%2Fmomentum.png" href="/pages/integrations/call-recording/momentum">
    Connect with an API key from Momentum.
  </Card>

  <Card title="Attention" icon="https://storage.googleapis.com/minoa-docs.firebasestorage.app/images%2Flogos%2Fattention.png" href="/pages/integrations/call-recording/attention">
    Connect with an API key from Attention.
  </Card>

  <Card title="Fathom" icon="https://storage.googleapis.com/minoa-docs.firebasestorage.app/images%2Flogos%2Ffathom.png" href="/pages/integrations/call-recording/fathom">
    Connect with an API key from Fathom.
  </Card>

  <Card title="Others" icon="circle-question" href="/pages/integrations/call-recording/other-recorders">
    Not listed here?
  </Card>
</CardGroup>

<Info>
  You need admin rights in Minoa to connect a recorder, and only one recorder can be connected at a time. To switch providers, disconnect the current one first.
</Info>

## How calls become context

Once a recorder is connected, your calls are available in every business case.

<Steps>
  <Step title="Open or create a business case">
    Calls show up in the context panel for the account or deal.
  </Step>

  <Step title="Let Minoa match the calls">
    Minoa automatically links the right calls to each account and deal, so the context is already there. Add or remove a call whenever you want to fine-tune it.
  </Step>

  <Step title="Minoa builds it into your value graph">
    Minoa ingests the full transcripts and pulls out the signals that matter, the priorities, pains, metrics, and language your buyer used, then folds them into the value graph behind the account. That context feeds your business cases, calculations, and value messaging, so your numbers and narrative trace back to what the customer actually said.
  </Step>
</Steps>

## Restrict call visibility

By default, everyone in your workspace can browse all synced calls. Admins can narrow this so people only see calls linked to the opportunity they're viewing.

Go to **Settings → Integrations**, click the connected recorder, and toggle **Only show calls linked to opportunity**.

<Warning>
  This setting relies on your CRM linking calls to opportunities. Minoa uses that CRM association to decide which calls appear. If your CRM doesn't link calls to deals reliably, calls won't show for any opportunity while the setting is on. Confirm your CRM workflow before turning it on.
</Warning>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I connect more than one call recorder?">
    No. Minoa connects one recorder per workspace at a time. To switch, disconnect the current one first.
  </Accordion>

  <Accordion title="Who can connect a call recorder?">
    You need admin rights in Minoa, and usually in the recorder too, since the connection is workspace-wide.
  </Accordion>

  <Accordion title="How do I switch recorders?">
    Disconnect your current recorder in **Settings → Integrations**, then connect the new one. If you're mid-deal and want to keep history, reach out to [support@minoa.io](mailto:support@minoa.io) before you switch so we can help.
  </Accordion>

  <Accordion title="Can I connect a sandbox first?">
    Yes. Reach out to [support@minoa.io](mailto:support@minoa.io) and we'll help you set up a sandbox connection before you go live.
  </Accordion>

  <Accordion title="How far back does Minoa sync my calls?">
    By default, Minoa pulls in calls from the past 12 months. An admin can set a custom cutoff date to backfill older calls.
  </Accordion>

  <Accordion title="What does Minoa pull from a call?">
    The transcript and the participants. Minoa reads the transcript, extracts the priorities, pains, metrics, and language your buyer used, and folds them into your value graph.
  </Accordion>

  <Accordion title="Does Minoa store the audio or video?">
    No. Minoa only works with transcripts. It never stores the audio or video recording.
  </Accordion>

  <Accordion title="Does connecting Minoa change anything in my recorder?">
    No. Call recorder integrations are read-only. Minoa reads your calls and never edits or deletes anything in the recorder.
  </Accordion>

  <Accordion title="Can I control who sees which calls?">
    Yes. Admins can turn on **Only show calls linked to opportunity** so people only see calls tied to the deal they're viewing. See [Restrict call visibility](#restrict-call-visibility).
  </Accordion>

  <Accordion title="Why aren't my calls showing up?">
    Check three things: the sync may still be running right after you connect, the calls may fall outside your 12-month cutoff, or **Only show calls linked to opportunity** is on but your CRM isn't linking calls to deals. See [Restrict call visibility](#restrict-call-visibility).
  </Accordion>
</AccordionGroup>


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