Getting Started
When you first create your business case, you’re directed through a two part flow: Use Case Selection and Input Selection.Minoa looks at information it can find from the web, the context you provide, and your company’s value framework to surface relevant use cases/solutions for your customer. With the new Builder Flow, we show you more context as to why Minoa is surfacing certain use cases and inputs.
Use case suggestions come with a reason. When Minoa surfaces a use case, it’s tied to something specific: a call transcript, a CRM field, a customer doc. You’re not picking off a generic menu. You’re seeing what the agent found and why it thinks it’s relevant. Every input has a source. No more mystery numbers. Minoa pulls inputs straight from call transcripts, CRM records, relevant information from the web, and customer docs. We also flag any assumptions and give you a preview to the calculated benefit.
Need to adjust your inputs and use cases? As you continue your conversations with customers and build your business case, you can adjust the use cases and inputs manually or ask the Minoa Agent to help you.