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What this feature is used for

The integration allows users to seamlessly connect call recording software to Minoa for call analytics and insights. This feature can be leveraged to generate value messages directly from a call transcript using Minoa AI. Supported Call Recording Software
  • Gong
  • Chorus
  • Attention
  • Clari
  • Fathom
  • Zoom
  • Momentum

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Setup process

Note: Users must have administrator privileges to complete the authentication flow successfully. Only one call recording software can be connected at a time. To connect your call recording software, log into your Minoa account and navigate to the Settings page. From the Integration Settings, click on the respective software and follow the authentication flow.

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How this feature works

Once the integration is configured, calls become accessible in every business case. When you create a new business case, select the relevant calls to add it to the context before using Minoa AI to magically generate a value summary. You can always use the star icon on the executive summary tab, to generate a new summary. Call transcripts allow you to easily include relevant insights into customer priorities, value drivers, and expected outcomes into your value messaging. For best results, select one or multiple calls with a customer until the status indicator on the bottom left turns green.